Whole House Maintenance Plans
We offer 2 types
of Maintenance Plans. The choice is yours.
Whole House Maintenance Plan
covers your choice of
Phone service calls.
Whole House Maintenance PLUS Plan
our services—cable, high-speed internet, and
digital phone service calls.
Our technicians will make service calls to your home free-of-charge.
Our technicians will provide continued education and information regarding
the proper use of all equipment issued by our company.
Our technicians will also assist you with education regarding the use of
your auxiliary television and internet equipment—ex. VCR, DVD, computer,
printer, scanner, and remotes.
We will even install and hook-up new TV and internet equipment when you
purchase it—TVs, VCRs, DVDs, computers, printers, scanners, etc. (some
Our technicians will repair cable that you the resident or homeowner has
damaged as a result of gardening or general construction on your property.
(This does not include work done by contractors hired by you.)
Our technicians will repair all external wiring to the wall box or ground
box as long as such has not been modified since the original installation
by the cable company.
Our technicians will reconnect your cable, internet, or computer equipment
accidentally disconnected by you or a friend. We will also repair or
replace cable damaged by your pet.
We do not cover repairs to any
customer-owned equipment such as TVs, VCRs, DVDs, telephones, A/B switches,
house amplifiers, computers, or computer-related equipment. We also don’t cover
Installation charges for your initial Cable,
High Speed Internet, or Digital Phone connection.
Damage done to the cable resulting from work done by contractors hired by
Charges for relocating cable or phone outlets to
your home’s interior walls.
Charges for a “wall fish” connection.
Damage to equipment other than ours resulting from severe weather or
Repair from or replacement of any installation or modification to our
equipment or boxes made by other video services or internet providers,
i.e., satellite dish companies.
Whole House Maintenance
Plans Participation Form