Billing Q & A
Why is my cable service billed in
advance?
Unlike a utility where the monthly charges are based on
usage and thus calculated at the end of a billing period,
Cablevision of Marion County is an entertainment provider. We
charge a standard monthly rate for service, and it is due at the
beginning of our billing cycle. Think of it this way—you pay
before you “attend the event.”
What is a “partial month” charge?
If you add or delete service during the month, your next
bill may reflect an amount for a partial month of service. The
“partial month” fee will either be a charge or a credit and will
reflect the “adjusted” amount carried forward from the previous
month. It will be pro-rated based on the number of days
affected by your change. In effect it brings your new monthly
billing cycle “up-to-date.”
What are the fees and taxes on my
bill?
Various taxes and fees are assessed monthly by your local
community, state, and federal governments. These fees and taxes
provide compensation for utility easements, “right-of-ways,”
public access, and the cost of FCC regulation. The FCC
regulatory fee is standard in all communities; other fees and
taxes vary according to local ordinances and resolutions.
Why is my payment sent to an
out-of-town address?
We have found it to be both economical and good business to
have our payments processed by a bank. Our local bank handles
all its “lockbox” activity at its Orlando facility; therefore,
your payment is sent there.
What is my “service address?”
It is the physical address where you receive our cable
service.
What is the “service period?”
It is the time period for which you are billed. Since we
bill monthly, it is from the first day of the month till the
last day of the month.
What is the “closing date?”
It is the date your bill was printed. This means your new
statement will not reflect any changes, additions, or deletions
after that date.
What is the “due date?”
It is the date your bill is due. In reality, your bill is
due the first of the month; however, it is not past due until
the 15th.
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