Billing Procedures
1. We bill monthly. Our
bills are mailed at the end of the month and should
arrive at your home by the 1st.
2. If you added or deleted
services at the end of the month, your new bill may
not reflect those changes.
3. You are billed in
advance for your services. The
bill you receive on the 1st reflects your
cable charges for that entire month.
4. You will only receive one bill from us. This bill will reflect all
the cable services you receive—cable, internet,
and/or telephone.
5. Any new
charges you incur are simply charged to your
account and will be reflected on your next month’s
bill.
6. If you haven’t received
your bill by the 7th, please call our Office.
7. Should you move or
disconnect service, we will pro-rate any remaining
“days of service” that you have prepaid.
▪
All bills are “due upon
receipt” and considered late if not paid by the 15th.
▪
If payment has not been
received by that date, the computer automatically
charges a $10.00 late fee on the 16th.
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INSTALLS:
When we initially install your cable, there is an
installation charge. In addition, we collect your first
month of service in advance. When our installer
arrives at your home, he will go over these charges with
you and will ask for payment. This is required before
he begins his work. Should you have any questions
regarding the amount or the actual cable services he
will be installing, please call our Office at (352)
854-0408. We accept payment in the form of cash, checks
or credit card. (To pay by credit card, please call the
Office directly.)
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Non-Pay Disconnects
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